Delivery Time

Once we have a suitable image file and your confirmed order, we need between 4-6 days to manufacture your Photo Puzzle and a further 3-4 days to make the delivery to any US or Canadian address.

For large 1200 or 1500 piece puzzles, please add an additional 4 days to the above time estimates.

For Photo Collage Puzzle orders, please add 5-7 days to this for the design and approval of the Photo Collage.

Method of Delivery

We will ship internationally to any country that has a FedEx delivery service. You can find out the cost of shipping your order to any country here: Shipping Calculator

Our objective is to keep shipping costs as low as possible while using only safe and secure methods to deliver your order. We ship all orders via FedEx who offer a fast and reliable service. When the order has been shipped, you will receive an e-mail confirming the shipping details including the shipment tracking number. Please note that FedEx are required that you sign for the package at the time of delivery. Transit time for an order is 3-7 days depending upon your delivery location. In the case of a US address, transit time is 3 days.

Shipping charges are calculated at the time of checkout and are based upon your location and the quantity of puzzles you have ordered. Typically the cost of shipping a single puzzle order to any US address will be US$13.50.

Customs, Duty and international shipping

Shipments to the USA do not incur any customs duty or tax charges.

Any customs or duty charges are always the responsibility of the recipient. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Customs forms for international packages will list the value of your order's contents by product type.

Contact Telephone Number

In the event that FedEx has a problem making the delivery, we ask that you provide us with a contact telephone number. This will only be used if there is a problem delivering your package. For more information regarding our Privacy Policy, Click Here.

Shipping to APO addresses, Hotels and PO Boxes

Sorry, we are unable to ship order to APO, PO Boxes or Hotel addresses. Please provide the street address of a building or office together with the contact number of the person receiving the package.